Introduction 

The Website Monitoring Plan for Broadcast Engineering Consultants India Limited (BECIL) outlines the procedures and strategies to ensure the website remains secure, functional, and accessible at all times. This plan is designed to monitor website performance, detect potential issues, and maintain the overall integrity of the BECIL online presence. 

2. Objectives 

The primary objectives of the Website Monitoring Plan are: 

  • To ensure the website remains accessible and operational 24/7. 

  • To promptly identify and resolve any performance issues, security threats, or content errors. 

  • To maintain the integrity and reliability of the website for all users. 

  • To provide regular reporting and analysis of website performance metrics. 

3. Monitoring Scope 

The Website Monitoring Plan covers the following key areas: 

  • Uptime Monitoring: Continuous tracking of the website’s availability to ensure it is accessible to users. 

  • Performance Monitoring: Monitoring of website speed, load times, and overall responsiveness to ensure optimal user experience. 

  • Security Monitoring: Regular scanning for vulnerabilities, unauthorized access attempts, and other potential security threats. 

  • Content Monitoring: Verification of the accuracy, relevance, and timeliness of the website content. 

  • Compliance Monitoring: Ensuring that the website adheres to legal, regulatory, and accessibility standards. 

4. Monitoring Tools and Methods 

BECIL will utilize a combination of automated tools and manual processes to monitor the website: 

  • Automated Uptime Monitoring Tools: These tools will ping the website at regular intervals to check for availability and notify the team immediately if the website goes down. 

  • Performance Analytics Tools: These tools will track page load times, server response times, and other performance metrics to ensure the website is functioning efficiently. 

  • Security Scanners: Regular scans will be conducted to detect and address potential vulnerabilities, such as malware, DDoS attacks, and unauthorized access. 

  • Content Management System (CMS) Tools: Regular checks will be conducted to ensure that the content is up-to-date and free of errors. 

  • Manual Reviews: Periodic manual checks will be carried out to assess the website’s functionality, content accuracy, and compliance with standards. 

5. Response and Escalation Procedures 

In the event that an issue is detected, the following response and escalation procedures will be followed: 

  • Immediate Response: The monitoring system will alert the designated personnel via email, SMS, or other communication methods. 

  • Issue Classification: Issues will be classified based on their severity (e.g., critical, high, medium, low) and impact on the website’s functionality. 

  • Resolution Timeframes: 

  • Critical Issues: Immediate action within 1 hour of detection. 

  • High Severity Issues: Resolution within 4 hours. 

  • Medium Severity Issues: Resolution within 24 hours. 

  • Low Severity Issues: Resolution within 72 hours. 

  • Escalation: If the issue cannot be resolved within the designated timeframe, it will be escalated to higher authorities or specialized teams for further action. 

  • Documentation: All incidents will be logged and documented, including details of the issue, steps taken to resolve it, and any follow-up actions. 

6. Continuous Improvement 

The Website Monitoring Plan will be reviewed and updated regularly to incorporate new technologies, tools, and best practices. Feedback from users and stakeholders will be considered to enhance the monitoring process.